REFUND AND CANCELLATION POLICY

FEES:  

All registrations must be paid in full by credit card (Visa, MasterCard, American Express, or Discover) at the time of registration. NPACE no longer accepts payment by check. If using a Letter of Credit or complimentary registration, please contact the NPACE accounting office at 508-907-6424 for registration information. 

CANCELLATION BY REGISTRANT:   

Written notice of cancellation must be received by email or letter.  A refund, less a $50 non-refundable administrative fee, will be issued when cancellation is received no later than one month prior to the conference start date. Refunds are processed based on the original form of payment.  A letter of credit, less a $50 non-refundable administrative fee, will be issued when cancellation is received between 30 and 15 days of the conference start date. This is valid for 12 months from issuance and may be used towards any in-person or virtual NPACE event.  No refunds will be issued for cancellations received within 14 days of the conference start date*. 

*CANCELLATION DUE TO COVID-19 EXPOSURE: 

The health and safety of all conference participants is of the utmost importance to us. In the event that a registrant has had direct contact with someone who has recently tested positive for COVID-19, is experiencing symptoms associated with COVID-19, and/or has tested positive for COVID-19 within 14 days of the conference start date, please contact NPACE at 508-907-6424 or npace@npace.org to cancel your registration. We will provide options to transfer your registration to another NPACE conference or extend a Letter of Credit (less a $50 non-refundable administrative fee).  

CANCELLATION OF EVENT:   

In the event NPACE cancels or postpones a conference due to circumstances beyond its control, NPACE’s liability shall be limited to refund of paid registration fees. 

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